Refund & Returns Policy

Refund & Returns Policy

You may exchange the products in their new, unused condition within 5 days of delivery for a different item or full refund. Please see below for further information and terms and conditions on how to return an item.

We only accept returns and exchanges if your product is faulty or damaged upon receiving the order, however, we must be notified within 3 days from receiving the order. Please provide a full description of the fault or damage along with images to care@tasmo.co.za or WhatsApp on +27 72 612 4001.

Upon receiving your email or message our team will inspect the product to confirm if it is faulty or damaged and will reply in due course. All product must be returned in original packaging, must be in its original condition and unused.

We do not accept returns due to a change of mind.

Unfortunately, we do not accept returns on our Accessories due to hygiene reasons.

TASMO is dedicated to customer service and ensuring high-level satisfaction, if you have any questions regarding our return and exchanges policy, please feel free to contact us directly.

Incorrect item delivered

We take great care in making sure you receive the correct item. However, should we unintentionally deliver the wrong one, or if the product you receive does not match the image or description on our website, please notify us within 7 days, and we’ll collect the item from you at no charge.

Following which, you’ll have the choice of:

  • Receiving the correct product (Obviously at no delivery or other extra charges)
  • Receiving a full refund.
  • You will receive a full refund or your replacement item (with no extra courier charges).

For immediate assistance give us a call on +27 72 612 4001. You can also email us at care@tasmo.co.za

Simply changed your mind about your purchase?

We want you to be happy with your purchase, and so you may return most of our products in their new, unused condition within 7 days of delivery for a refund excluding original courier fee. We’ll be happy to arrange a collection and replacement delivery for you on your behalf at the courier fee.

For immediate assistance give us a call on +27 72 612 4001. You can also email us at care@tasmo.co.za 

Once we’ve received your returned item,

  • You will receive a full refund or your replacement item (with courier charge deducted)

Please note that no refund is available if the item was received as a gift.

Damaged goods​

Should you receive your item/s in a damaged condition, please notify us within 7 days. Please click here to send us your query, or give us a call on +27 72 612 4001. We’ll need relevant photographs so that we can assess how the damage occurred and use the experience to improve our service to you.

Once we have validated your return we’ll arrange collection of your item at no charge, after which you’ll have the choice of:

  • Receiving the correct product (Obviously at no delivery or other extra charges)
  • Receiving a full refund.

Please Note:

  • The returning product / Item must be packed, in its original packaging, in another box with as much padding and protective packaging as possible so that it can travel safely back to us.
  • Returns that are sent back otherwise will have a 10% repackaging fee levied against them.

Please note that all of our jewellery is hand-crafted using quality metals and natural gemstones, this means that your jewellery could host minor marks, irregular shapes and inclusions. Because all of our stones are natural products they are unique and may differ slightly from stone to stone. This could result in the jewellery that you receive differing slightly in colour to the jewellery is featured on our website. Screen displays will vary slightly from screen to screen which potentially could result in slight colour variations to what is displayed on the screen and in real life. We will not accept returns or exchanges due to the natural marks, inclusions or slight colour differences within our jewellery.

TASMO is dedicated to customer service and ensuring high-level satisfaction, if you have any questions regarding our return and exchanges policy please feel free to contact us directly.

Refund/Exchange Policy

We want you to love your purchase, every time you shop with us. That’s why we’ve put together an exchange or return policy designed to make life easier for you. With that in mind, you can return or exchange online orders via mail. Please note that courier charges will deducted from your refund for any mailed returns, to cover the cost of shipping.

Requirements

  • Log a return on the Website within 5 days of delivery to you.
  • Garment has to be undamaged and unused, with the original labels and stickers still attached;
  • It should be in the original packaging, which must be undamaged and in its original condition.
  • Clothing items may not be returned if it has been worn, this is due to health and hygen reasons.
  • Incorrect sizes will only be exchanged with the correct size.

Not what you ordered?

If we accidentally deliver the wrong product to you, please notify us and we will collect the product from you at no charge.

Do you have a physical store?

  • Store # 1) Yes, You can find us at 55 Crown Road, Fordsburg, Jojannesburg, South Africa (Monday to Saturday 8:30 till 17:00)
  • Store # 2) 64 Judith Road, Emmerantia, Johannesburg, South Africa (Strictly by appointment ONLY)
  • Consultation and fittings are done strictly by appointment.